ITOps, InfraOps, AIOps, Automation (DevSecOps/Self-Healing/CICD)/Cloud/Agile, ITIL

Twelve plus years in software development and 7+ years in management. Possess a proven track record of leading technology teams while utilizing strong management skills and applying agile methodologies to accomplish company goals. Capable of developing and maintaining large scale platforms with in-depth understanding of complex distributed systems running on hybrid infrastructures.


  • Championed Agile/Scrum practices, including sprint planning, daily stand-ups, and retrospectives, to drive team performance and delivery efficiently.
  • Collaborated closely with stakeholders to gather requirements, define scope, and develop technical solutions that meet business needs and enhance operational efficiency.
  • Defined OKRs and KPIs to measure product performance and success and tracked progress towards business goals. Accountable for the on-time, on-budget, and on-target (scope, value, quality) delivery of initiatives.
  • Accomplished Technical Lead with expertise in DevSecOps, CI/CD, cloud technologies, Integration, Automation, Orchestration, and ServiceNow (ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping) combined with strong leadership skills in people, finance, team, technology, tools, and resources management overseeing Engineers in US, UK, and India.
  • Specialized in IT operations, infrastructure management, and service management. Proficient in ITIL framework implementation, AIOps strategies, and driving efficiency through automation. Skilled in overseeing infrastructure operations to ensure high availability, performance, and security of IT services.
  • Designed and implemented Integrations, Orchestration, CI/CD pipelines, automations for multiple projects, reducing release cycles from weeks to hours and increasing deployment frequency by 80%.
  • Proficient in cloud platforms such as AWS, Azure, and Google Cloud Platform, with expertise in Infrastructure as code (IaC – Cloud Formation, Terraform) and containerization technologies like Docker and Kubernetes. Created POC’s on infrastructure solutions using Infrastructure as Code (IaC) principles, resulting in 30% cost savings and improved scalability and reliability.
  • Worked closely with Architects, customer personnel, Business Analysts, IT support teams, security teams and other technical teams to ensure that business needs around implementation of Integrations, Automations, CICD, and ServiceNow (ITSM, ITOM, ITAM) are in a controlled and predictive manner.
  • Led architecture and design efforts for ServiceNow implementations, including ITSM, ITOM, ITBM, CMDB, Discovery, Service Mapping, and custom applications, aligning solutions with business objectives using ITIL Frameworks.
  • Successful implementations of ServiceNow IT Operations Management (ITOM) with a focus on efficient service mapping. Integrated ServiceNow with 20+ applications (like Jenkins, Git, Terraform, AWS, IWS, Hashicorp Vault, Datadog, Docker, Chef, Kubernetes, RabbitMQ, Ansible, Nexus, PCF, etc.) for end-to-end Automations and complete CICD pipelines including creation of dynamic standard changes for quick decision-making for continuous delivery and deployments. 
  • Migrated data from various applications to ServiceNow for faster automations, deployments, and quick decision-making for creation of ITOps, InfraOps, Operation Automations, AIOps so the Service Desk and Level I support team can run automations on their own using self-service, and created self-healing automations so the tickets resolve by themselves bringing down the MTTD, MTTR. 
  • Self-Healing Automations – Integrated ServiceNow, CICD, DevSecOps with Observability and Monitoring tools like Netcool, Datadog, Prometheus, Grafana, Thanos, Dynatrace, Jaeger using Web Services and fixed the issues, which come up while the tools are getting interacted by developing and implementing complex automations, resulting in a 30% reduction in response time.
  • Championed at applying metrics and data-driven approach to product management, leveraging analytics and user feedback to identify opportunities for optimization and innovation.
  • Design and build queries, reports, and dashboards using data visualization tool (ServiceNow’s Performance Analytics)
  • Experience in ServiceNow platform as Architect, Developer and Administrator. Expert in implementing end-to-end ITSM modules, Custom Apps, App Engine Studio, Integration Hub, Service Portal, SLA’s, Catalog Forms, Scheduled Jobs, Business Rules, UI Actions, UI Policy, UI Builder, Data Policies, Script Includes, Catalog Client Scripts, Workflows, Approvals, Dynamic tasks in ServiceNow with required variables, Catalog policies, Java Script (Glide Scripting), UI Scripts, UI Pages, ACL’s, Portal Widgets, Email Scripts, Transform Maps, Order Guides, Record Producers.
  • Implemented ServiceNow Discovery enhancements, leading to a 25% improvement in the accuracy of discovered configuration items.
  • Worked with Orchestration to automate New Hire process to create AD account, Email Account, and other application access.
  • Designed and implemented a centralized logging and monitoring solution using Datadog, ELK Stack, rSyslog improving visibility into application performance and system health.
  • Maintained Chef, a configuration management application, that can use ServiceNow (CI) data to bring computers into a desired state by managing files, services, or packages installed on physical or virtual machines.
  • Created Chef Cookbooks and Recipes for installing, configuring, and maintaining Servers like RabbitMQ Cluster, rSyslog, MongoDB, etc.
  • Automated security processes using configuration management tools like Ansible and Terraform, reducing manual effort and ensuring consistent security configurations across environments.
  • Provided subject matter expertise to the DevOps global operating model teams. Demonstrated ability to drive efficiency, scalability, and reliability through the adoption of DevOps best practices and principles within the organization, including version control, automated testing, and deployment automation, resulting in a 50% reduction in time-to-market.
  • Proven track record of driving successful software delivery and operational excellence through the implementation of automated workflows/pipelines and continuous improvement initiatives to streamline development, deployment, operational processes, and drive business outcomes. 
  • Created reusable codes, actions, activities and performed code checks, for “No-code Low-code” approach improving overall code maintainability by 20%.
  • Conducted static and dynamic code analysis to identify security vulnerabilities and compliance issues and collaborated with development teams to remediate findings.
  • Effective communicator and collaborator with a demonstrated ability to lead and mentor cross-functional teams, foster innovation, and align technical initiatives with organizational goals. 
  • Passionate about leveraging technology and best practices through continuous learning to drive organizational success, innovation and continuous improvement in complex environments and deliver value to stakeholders. 
  • Designed and implemented disaster recovery and business continuity plans to minimize downtime and data loss.
  • Expertise with requirement Analysis, Design, Coding, Testing, Documentation Maintenance, Application Support, Team handling.


8451 LLC – Chicago, IL, U.S.A (March 2023 – Present)
·       Mentor, manage and lead technology teams through performance reviews and career growth conversations, resulting in dynamic and high performing talent consisting of 11 engineers.
·       Spearhead automation initiatives with a fiscally responsible approach to stay within $7M budget especially in DevSecOps, CICD, ServiceNow (ITOM, ITSM, ITAM, CMDB, Discovery, Service Mapping) areas with expertise in architecting.
·       Implemented monitoring and alerting solutions to proactively identify and address potential issues before they impacted service delivery.
·       Drive software development and execution of “Single Source of Truth” by collecting data from different applications across the organization through automations utilizing knowledge of modern technology trends – AI/ML/DL, saving company $6M+ in 10+ applications.
·       Facilitate quick decision making through automation of over 100 processes, increasing speed of deployment by 60%.
·       Resolve business problems with innovative thinking and engineering practices, earning a proven track record for being an effective technology leader.
Discover Financial Services – Riverwoods, IL, U.S.A (January 2019 – March 2023)
·       Migrated data from 20+ applications to ServiceNow for building “Single Source of Truth,” leading to 60% faster and safer deployment for automations (Self-service, Self-healing) as well as a 35% reduction in engineering costs.
·       Developed and executed AIOps strategies to automate repetitive tasks, resulting in a 25% increase in operational efficiency.
·       Oversaw infrastructure operations, including server administration, network management, and cloud services, to maintain optimal performance and reliability.
·       Collaborated with stakeholders by fostering diversity of thought and creative solutions, expertly managing geographically distributed team of 8 on-site and 10 offshore with SPLIT frameworks.
·       Enhanced operations by instituting agile methodologies, increasing productivity by 20% aligning with business goals through OKR’s and KPI’s.
·       Allocated $5M annual budget based on company goals and objectives, flawlessly implementing 5+ initiatives (community of excellence, microservices architecture, reusable code/workflows, no code – low code, automated patching, engineering best practices & standards, modern Patterns, technical patches, and upgrades, etc.) and calculating ROI, ROIC, ROA to save and invest where needed.
·       Built business-wide automations by constantly striving for improvement, reducing costs of 50+ applications by $1M per application.
Capgemini Financial Services – Rosemont, IL, U.S.AFebruary 2016 – January 2019
·       Orchestrated deployment of CICD, Self-service, and Self-healing Applications in addition to scheduled automations with excellent organizational skills, garnering a savings of 40% and decreased disruptions.
·       Led a team of IT professionals in delivering high-quality IT services aligned with ITIL best practices and service level agreements (SLAs).
·       Implemented ITIL processes including Incident, Problem, Change, and Configuration Management to ensure efficient service delivery and continuous improvement.
·       Managed day-to-day operations of on-premises and cloud-based infrastructure, ensuring 24/7 availability and performance.
·       Upgraded infrastructure by transitioning to a cloud-based system, lessening downtime by 30%.
·       Influenced peer leaders and senior stakeholders by recommending changes to increase speed of change, reduce recovery time from incidents, and push for self-service/service catalog via automations. 
·       Performed DevOps Manager duties by developing meaningful relationships and exercising sound judgment, efficiently managing ~13 software engineers across 3 countries with $3M budget.
MicroInfo Inc. – Philadelphia, PA, U.S.A (June 2015 – December 2015)
·       Maximized profits after researching and analyzing customer behavior data, vendors, and dead industry trends, resulting in $2M revenue increase and $1.3M savings.
·       Streamlined operations based on exceptional problem-solving, cutting monthly man-hours by 800.
·       Generated presentations with data regarding profitability reports, policies, internal operating inefficiencies, and industry trends, accurately disseminating pertinent information to management.
Renovation Automation Services Pvt. Ltd. – Mysore, KA, India (January 2011 – August 2014)
·       Installed, configured, and maintained fast-paced Linux/Unix environments with robust expertise in RedHat, CentOS, and Ubuntu, guaranteeing smooth processing and services.
·       Trained 18 entry level engineers utilizing excellent communication skills, proactively promoting established best practices and company standards.
·       Completed functions (maintaining system files, participating in disaster recovery activities, providing technical support, and resolving technical issues) in a timely manner, meeting 100% of deadlines.


  • Technology: Blockchain, Cryptocurrency, Artificial Intelligence (AI), Machine Learning (ML), Deep Learning, Neural Networks, Decision Trees, Feature Engineering, Integrations, Automations, Orchestration, ITOps, APIs, DevSecOps / DevOps, CICD, Cloud (AWS, Rackspace, Microsoft Azure), SaaS, PaaS, aPaaS, ITIL, ServiceNow (Admin, Developer, Orchestration, Life Cycle Event / Management, HR, Discovery, CMDB, Service Mapping, Automated Test Framework – ATF, Performance Analytics, ITAM, ITOM, ITSM), Nexus, PCF, Hashicorp Vault, IWS / Maestro / TWS, Chef, Ansible, Jenkins, Git / GitHub, OpenShift / OCP, Atlassian tools (Stash, Confluence, Jira), RabbitMQ, Rally, Docker, Kubernetes, Terraform, SonarQube, Datadog, AppDynamics, Red Hat Linux, Ubuntu, Fedora, CentOS, Windows, Agile, Scrum, Kanban, JSON, YAML, Microsoft Excel, PowerPoint, Word, Shell Scripting, Python, VB, Ruby, SQL, Tableau, SAS, JavaScript, C Language, Data Structures, Computer Architecture, Microservices, Prometheus, Grafana, Thanos, Dynatrace, Jaeger, JFrog Artifactory
  • Entrepreneurship: Customer Identification & Engagement, Developing Prototype, Value Proposition, Go-to-Market Strategy, Profit Model Assessment, Product Viability Validation, Customer Acquisition Cost (CAC), Lifetime Value of the customer (LTV), Total Addressable Market (TAM), Mergers & Acquisitions, Internal & External Innovation
  • Operations: Project Management, Logistics/Production and Operations Management, Strategic Marketing, Quality Systems, Business Policy and Strategy, Six Sigma, Supply Chain Management, Organizational Change Strategy, Value Systems & Professional Ethics, Organizational Ethics, Management Issues, Performance Management
  • Finance: Managerial Finance, Management Accounting, Managerial Economics
  • Data, Information, Analytics & Business Intelligence: Management Information Systems, Big Data & Analytics, Database Management, Enterprise Data, Business Intelligence, Predictive Analytics, Web Analytics, Sas certification, Business Analytics, Activity Mapping, Single Source of Truth, Data Quality.
  • Networking: Computer Networks, Satellite Communication, Wireless Networks, Mobile Communication, High Speed Networks
  • Soft Skills: Inter-personal communication, Integrity, Dependability, Open-mindedness, Teamwork, Creativity, Problem-solving, Critical thinking, Adaptability, Presentation skills, Strategic Marketing


  • The Wharton School (UPenn) | Pennsylvania, U.S.A | Chief Technology Officer Program | Projected Sep 2024
    • Business Analytics: From Data to Insights, Projected May 2024 
      • Technology Acceleration Program, Projected June 2024 
        • Product Management and Strategy, Projected August 2024 
  • Ottawa University | Phoenix, U.S.A | MBA – Operational Effectiveness | November 2023
  • Stanford GSB | Stanford, CA | Launching a Startup | August 2023
  • Saint Joseph’s University | Philadelphia, U.S.A | M.S – Business Intelligence & Analytics (Data Science)
  • SJU & Sas Global Certification | Business Intelligence Certificate
  • Anna University | Chennai, India | B.E – Electronics and Communication Engineering