Srujit Biradawada

Professional

Technology Leader – Digital Transformation; Product Management; IT Service Excellence (ServiceNow); Ops (AI/MLOps; ITOps, DevSecOps; SRE; CICD; Automations; Orchestration); Cybersecurity; Data Analytics; Agile; ITIL; TOGAF

Professional

PROFILE

High-Performance Technology Leader with 13 years of experience in multiple domains, across industries, leading large-scale digital transformations and optimizing IT operations. Proven track record of aligning technology initiatives with business objectives, driving operational efficiency, and enhancing security posture. Industry experience in High-Tech, Consulting, Telecom, Financial Services, Automotive and Retail. Brings wide ranging skills in Business / Project / Product / People Management, Technology, Operations, Finance, Consulting, Solutioning, Architecture, Development, Delivery, Innovation, Strategies, Ethics, Best practices & standards, ESG.

Expertise in Digitizing Enterprise Workflows, Service Management, Hybrid Multi Cloud, Application Migration, Microservices Architectures, Cloud Native Engineering, Data Center Optimization, and FinOps. Talented storyteller, presenter, program leader, relationship manager, negotiator, team builder, mentor, and coach. 

HIGHLIGHTS & ACHIEVEMENTS

  • Implemented DevSecOps, SRE, IT Service Excellence/Service Delivery/Service Management, Cloud practices at Keystone Technologies, 8451, Discover, Barclays & Capgemini.
  • Strategized and Implemented Ops approaches (SSOT, MVOT, AIOps, MLOps, ITOps, DevSecOps, ChatOps, InfraOps, CICD), and Automations (Orchestration, Integrations, Self-Healing Applications) across the organization for safer, faster automations and continuous deployments – $25M+ effort.
  • Led implementations of ServiceNow ITSM & ITOM from ground-up and migrated data from ~20+ apps to ServiceNow – $20M+ effort.
  • Led building of Hybrid Multi Cloud Infrastructure from ground-up and migrated ~135+ apps from on-prem – $35M+ effort. Conduct regular disaster recovery and business continuity testing across all support locations.
  • Facilitate quick decision making through automation of 100+ processes, increasing speed of deployment by 60%.
  • Won Award and Accolades for building scalable automations by constantly striving for improvement, reducing costs by $1M per application area.
  • Formed, led, and managed Global 24×7 Production Support teams and Technology Helpdesks.

PROFESSIONAL EXPERIENCE

  • Keystone Technologies LLC (August 2024 – Present)
  • 8451 LLC (March 2023 – June 2024)
  • Discover Financial Services (January 2019 – March 2023)
  • Capgemini America Inc. (February 2016 – January 2019)
  • MicroInfo Inc. (June 2015 – December 2015)
  • Renovision Automation Services Pvt. Ltd. (January 2011 – August 2014)

TECHNICAL SKILLS

Financial Management | Business & Operations | Product Management | Methodologies & Frameworks | IT Operations Management | Databases | Operating Systems | Network & Security | Product Management | Project Management | Enterprise Architecture | ServiceNow Platform Expertise | DevSecOps | Integration Expertise | Change Management | Cloud Computing Platforms | Cybersecurity and Risk Management | Data Analytics and AI/ML | Software Development Lifecycle | User Experience (UX) Design | Strategic Planning | Continuous Improvement | Process Design and Optimization | Leadership | Stakeholder Management | Vendor Management | Innovation Management | Continuous Learning
  • Business & Operations: Lean Management, Agile Methodologies, Business Process Reengineering (BPR), Total Quality Management (TQM), Enterprise Resource Planning (ERP) Systems, Customer Relationship Management (CRM), Business Continuity Planning, Risk Assessment and Management, Vendor Management, Stakeholder Management, Cross-functional Team Leadership, Business Intelligence and Analytics, Digital Transformation, Change Management, Continuous Improvement Methodologies, Cost Reduction Strategies, Inventory Management, Demand Forecasting, Sustainable Business Practices, Regulatory Compliance, Negotiation and Conflict Resolution, Strategic Partnerships and Alliances, Product Lifecycle Management, Business Model Innovation, Data-Driven Decision Making, Crisis Management, Operational Risk Management, Lean Six Sigma, Key Performance Indicator (KPI) Development and Tracking, Business Process Outsourcing (BPO), Industry 4.0 Technologies, Internet of Things (IoT) in Operations, Blockchain in Supply Chain, Circular Economy Principles, Customer Experience Management, Financial Modeling and Analysis, Mergers and Acquisitions Integration, Global Operations Management, Multicultural Team Management, Strategic Sourcing
  • Finance: Financial Statement Analysis, Budgeting and Forecasting, Cost Accounting, Capital Budgeting, Risk Management, Financial Modeling, Variance Analysis, Profit and Loss (P&L) Management, Balance Sheet Management, Cash Flow Management, EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), Debt-to-Equity Ratio, Working Capital Management, Liquidity Ratios (Current Ratio, Quick Ratio), Profitability Ratios (Gross Profit Margin, Net Profit Margin), Activity Ratios (Inventory Turnover, Accounts Receivable Turnover), Leverage Ratios (Debt Ratio, Interest Coverage Ratio), Dividend Policy, Mergers and Acquisitions (M&A) Analysis, Valuation Methods (e.g., Discounted Cash Flow, Comparable Company Analysis), Portfolio Management, Asset Allocation, Tax Planning and Strategy, Financial Regulations and Compliance, International Finance and Foreign Exchange, Derivatives and Hedging Strategies, Blockchain and Cryptocurrency Knowledge, Financial Technology (FinTech) Awareness, Environmental-Social-Governance (ESG) Investing, Data Analytics in Finance, ROI, ROIC, ROE, ROA, WACC, NPV, IRR
  • Product Management: Management, Net Promoter Score (NPS), Customer Effort Score (CES), Product-Market Fit, User Story Mapping, A/B Testing, Feature Prioritization Frameworks (e.g., RICE, MoSCoW), Product Roadmapping, CAC, LTV, TAM, GTM, Value Proposition, Developing Prototype, OKR, KPI, Dashboards, R&D, Best practices & Standards, Knowledge
  • Methodologies & Frameworks: SAFe (Scaled Agile Framework), Lean Startup Methodology, Design Thinking, Six Sigma, Agile, Scrum, Kanban, ITIL, TOGAF
  • IT Operations: DevSecOps, SRE, AIOps, MLOps, ITOps, InfraOps, ChatOps, GitOps, NoOps, FinOps, DataOps
  • Cloud, Container: AWS, Azure, GCP, OpenStack, PCF, Docker, Kubernetes, OpenShift, Terraform, Ansible, Helm
  • Tools: Datadog, Prometheus, Grafana, Thanos, AppDynamics, IBM Netcool, Tivoli, Hashicorp Vault, GH Actions, SonarQube, Dynatrace, RabbitMQ, ServiceNow, Jira, Jenkins, PagerDuty, xMatters
  • ServiceNow Modules / Applications: ITSM, ITOM, Predictive Intelligence, Performance Analytics, Service Catalog, Request Fulfillment, Incident, Problem, Change, Knowledge Management.
  • ServiceNow Platform: Custom Applications, Service Portal, Forms, MID Servers, App Engine Studio, SLA’s, Approvals, Dynamic tasks in ServiceNow with required variables, Catalog policies, ACL’s, Portal Widgets, Order Guides, Record Producers, Low Code/No Code capabilities
  • Development: C, SQL, Shell, Visual Basic, Ruby, JSON, YAML, Python, PowerShell, Visual Basic, ServiceNow (JavaScript, AngularJS, HTML/CSS, Business Rules, Client Scripts, Script Includes, UI Policies, Workflows, Flow Designer, UI Pages, Scheduled Jobs, UI Actions, UI Builder, Data Policies, Integration Hub, REST, SOAP API integration, Email Scripts, Transform Maps)
  • Databases: Oracle, MySQL, MongoDB, PostgreSQL
  • Operating Systems: Linux, Solaris, UNIX, MS-Windows, RHEL, Ubuntu, Fedora, CentOS
  • Network & Security: Zero Trust Security Model, SIEM (Security Information and Event Management), SOAR (Security Orchestration, Automation and Response), Penetration Testing, Vulnerability Assessment, IAM, Active Directory, LDAP, Routing, DNS, Firewall, TCP/IP, SNMP
  • Others: Microsoft Excel, PowerPoint, Word, Tableau, SAS
  • Soft Skills: Leadership, Inter-personal communication, Integrity, Dependability, Open-mindedness, Teamwork, Creativity, Problem-solving, Critical thinking, Adaptability, Presentation skills, Emotional Intelligence, Negotiation Skills, Conflict Resolution, Time Management, Mentoring and Coaching
  • Data Management, Analytics: Data Governance, Data Lake Architecture, ETL (Extract, Transform, Load) Processes, Real-time Analytics, Data Visualization, Business Analytics, Data Analytics, Big Data & Analytics, Database Management, Predictive Analytics, Web Analytics, Activity Mapping, Single Source of Truth, Multiple Versions of Truth
  • Latest Technology Trends: Blockchain, Cryptocurrency, Smart Contracts, Artificial Intelligence (AI), Generative AI, Machine Learning (ML), Deep Learning, Neural Networks, Decision Trees, Feature Engineering, IOT, Low-Code/No-Code Platforms, Integrations, Automations, Automation with Robots (Robotics)

EDUCATION

  • Chief Technology Officer Program, The Wharton School (UPenn), 2024
  • Product Management and Strategy, The Wharton School (UPenn), 2024
  • Technology Acceleration Program, The Wharton School (UPenn), 2024
  • Business Analytics: From Data to Insights, The Wharton School (UPenn), 2024
  • Executive MBA in Operational Effectiveness, Ottawa University, 2023
  • Launching a Startup, Stanford Graduate School of Business, 2023
  • ServiceNow Fundamentals Training, ServiceNow
  • Master of Science in Business Intelligence and Analytics, Saint Joseph’s University
  • Business Intelligence Certificate, Saint Joseph’s University
  • Testing Tools Training, Mind Q Systems Pvt. Ltd.
  • Bachelor of Engineering in Electronics and Communication Engineering, Anna University
  • VHDL Training, CETPA InfoTech Pvt. Ltd.