UPDATE SETS BEST PRACTICES According to ServiceNow, update sets can be defined as “A grouping of customizations into a single package that can easily be promoted to other instances.” Customizations

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DEVELOPMENT *****ServiceNow will have the records, but when cloning the created by & updated by might change to “Admin” user id UPDATE-SET CONSIDERATIONS THE LIFE-CYCLE OF AN UPDATE-SET CLONING PRECAUTIONS

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